Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@latexintimates.com.  Do not ship returns to the sender’s address on your original package — this is not our return location.Please contact our Customer Service for the correct return address.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@latexintimates.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

  • Intimate items such as panties, garters, latex bodysuits, or lingerie sets once opened.
  • Items marked Final Sale or Non-Returnable.
  • Free gifts included with purchases.



Unfortunately, we cannot accept returns on sale items or gift cards.

Return Conditions

To protect the health and safety of all customers, please make sure your items meet the following criteria before returning:

  • Items must be unworn, unwashed, unaltered, and in original condition.
  • All tags, labels, packaging, and protective liners must remain intact.
  • For hygiene reasons, we cannot accept returns on:
  1. Items with removed or cut tags;
  2. Underwear or swimwear without the protective hygiene strip.
  • Items showing any signs of wear, washing, or alteration will be refused during inspection.
  • Final Sale items are non-returnable and non-exchangeable unless defective. These exclusions will be clearly indicated on the product page or during checkout.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@latexintimates.com.